Emerald Isle Realty Guest Services

We’re excited that you have chosen to stay with us here in Emerald Isle on the beautiful Crystal Coast . Now that you have reserved your Southern Outer Banks vacation rental, let us help you make the most of your stay with some of our many amenities and services.

We can help you arrange groceries , linen services and even beach gear rentals ! To begin, simply log into “Guest Web” where you can add “Linens” if applicable, decline the “Pet Fee”, waive Travel Insurance, make payments and see your statement.

Emerald Isle Realty Guest Services is here to help so please don’t hesitate to contact us.

Advance Payment Request

When you receive your Advance Payment Request (APR) and Vacation Rental Agreement (VRA), please take special note of the due date. No reminder will be sent. You will need to sign and return one copy of the APR, along with your payment, and retain one copy for your records. Please pay close attention to the VRA and addendum, pages 3-15. Should you need additional time or have financial considerations, special arrangements can be made by discussing this with the friendly folks in our reservations or accounting department. If no payment or word is received by the due date, the reservation will be cancelled.

Linens

If your property states Sand Castle Club , Island Club or Sand Dollar Club, then the homeowner of your vacation home has provided bed linens and bath towels for you as an extra special amenity. If none of these linen clubs are mentioned in your description, then you may elect to "join the club" and reserve this amenity package for yourself. Simply call one of our reservationists prior to your arrival. Otherwise, bed and bath linens are not provided and should be brought from home.

Notification for Accounts Receivable Conversion (ARC)

Checks received by Emerald Isle Realty, Inc. may be converted into an electronic debit
for clearing. The creation of an electronic debit requires Emerald Isle Realty, Inc. to destroy the original check for privacy reasons. You will not be receiving your check back from the bank.

For a printed copy of this information and more -- Download and print our contract booklet .

On behalf of the entire staff at Emerald Isle Realty, we promise to do everything possible to ensure that your vacation with us is the most memorable and enjoyable ever.

Give us a call!

Emerald Isle Realty, Inc.
7501 Emerald Drive    Emerald Isle, NC 28594
Rentals:   getaways@eirealty.com     Sales: (800) 304-4060   sales@eirealty.com
Business Hours: Monday - Saturday (9am-7pm) Sunday (1pm-7pm)