Dear Friends of Emerald Isle Realty
Dear Friends of Emerald Isle Realty,
As 2021 begins, we are grateful for all the ways we have adjusted to life and the health concerns we all share due to the COVID-19 pandemic. Like you, we are so glad that this will be the year we all will have the opportunity to be vaccinated!
We have welcomed thousands of rental guests and families over the past several months and we will be forever grateful that these folks chose Emerald Isle Realty as their safe haven throughout 2020, this most exceptional of years.
Rental guests just like you have expressed confidence in our new heightened cleaning and COVID-19 protocols by booking our beautiful vacation rental homes in record breaking numbers. We hope you too will plan to book a beach reservation with us and enjoy a healthy, joyful stay. Thank you to all of the rental guests who have already booked and confirmed their 2021 island home.
The Crystal Coast will always be a beautiful place to practice “Coastal Distancing”. We are so delighted so many families are still choosing to enjoy teleworking and on-line schooling for their children from a spacious cottage or condo by the ocean by booking weekly and monthly stays.
If this is your first visit to our website, we want to share how Emerald Isle Realty has implemented our COVID-19 response. From the onset of the pandemic, our highest priority and indeed, our sacred responsibility, is on behalf of the health and well-being of our rental guests, our sales clients, our long term tenants, our homeowners and our Emerald Isle Realty team. Our mission has always been to respond to each one of you with the greatest of care and compassion and responding to the pandemic has been just one more way we are truly your friends at the beach.
Wishing you a healthy and happy vacation!
Mark and Julia Wax
Owners, Emerald Isle Realty
Frequently Asked Questions
At this time we have not relaxed our cancellation policy for vacations scheduled in 2021. If you feel you must cancel, our normal re-rent policy is in effect but we will waive our cancellation fee. At any time our state goes into a “shelter in place” order or restrictions are place on short term rentals, we will notify any guests that will be effected by these orders and adjustments will be made to our cancellation policy.
Travel insurance is available to purchase through Red Sky which covers illness and mandatory quarantine. If you have purchased insurance offered by Red Sky at the time of making your reservation and have questions regarding coverage, please call 866-889-7409.
Only you can make the best decision for your family during these unprecedented times. Our reservations agents are here to answer your questions with care and compassion but ultimately, you are the only one that can make the best decision on the safety while traveling during this pandemic. The telephone number to call to speak to a vacation planner concerning the coronavirus and your reservation is (855) 822-8894.
From day one we have been researching Center for Disease Control & Prevention (CDC) and NC Department of Health and Human Services (NCDHHS) for the best practices to ensure we are doing all we can to protect our rental guests, our homeowners and our staff from the COVID-19 virus. The good news is our housekeepers who are nationally trained and certified by VRHP (Vacation Rental Housekeeping Professionals) are already using disinfecting chemicals on hard and soft surfaces that kill COVID-19. Every surface in the property is being cleaned and sanitized. For more information regarding Emerald Isle Realty COVID-19 Cleaning Process and Safety Protocols for our housekeepers, view this document. Our linen is professionally sanitized. All our housekeeping processes will be continuously evaluated as we remain in touch with national experts in our industry. Our maintenance team, plumbers, HVAC techs and electricians will first triage and troubleshoot any issues you have over the phone. If they are unable to resolve that issue on the phone then they will be dispatched to the property. We ask that you remain outside of the property or in another area of the house in order for you to maintain a safe distance from the technician. This way we are able to practice 6 feet of safe social distancing from the homeowner or rental guest occupying the property. Again, your health and well-being is the highest priority for us.
Real Estate Sales COVID-19 Update
We are closely following the guidelines from the National Association of Realtors as well as the North Carolina Association of Realtors. The real estate industry and our lenders and attorneys are developing new protocols for all of our health and well-being. Our brokers are still working hard on your behalf in these difficult times and please reach out to them with any of your questions and concerns.
We are actively showing property while taking strict precautions to adhere to the social distancing guidelines. Buyers are looking and we are available to safely show homes that are for sale via video conferencing such as Zoom, FaceTime, etc. We are even considering offering virtual Open Houses. If you are interested in your home being marketed on this platform, please reach out to your agent today. If you are in the market to buy a home, please contact us to set up a virtual tour or walkthrough.
We are here for you. This is an unprecedented time for all of us. If you have a question about local happenings, let us know. If you’d like a photo of the ocean, let us know. If you’d like an update on our local market, please let us know. Now, more than ever, we thank you. We thank you for your trust, we thank you for your friendship and we thank you for your unwavering support over the years. We sincerely pray that you and your family are well and will stay well. Cheers to making the most of the sunny days ahead!