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Dear Friends of Emerald Isle Realty

Dear Friends of Emerald Isle Realty, 


As we look forward to spring on the coast, we are grateful for all the ways we have adjusted to life amidst the continuing health concerns we all share due to the COVID-19 pandemic.  Like you, we are so glad that 2021 has been the year we all have had the opportunity to be vaccinated! 


Since the spring of 2020, we have welcomed thousands of rental guests and families and we will be forever grateful that these folks chose Emerald Isle Realty as their safe haven throughout 2020 and 2021, these most exceptional of years.  Travel experts agree that vacation rentals at the coast with our sunshine and salty breezes are amongst the safest options during this pandemic. 


Rental guests just like you have expressed confidence in our new heightened cleaning and COVID-19 protocols by booking our beautiful vacation rental homes in record breaking numbers.  We hope you too will plan to book a beach reservation with us and enjoy a healthy, joyful stay.  Thank you to all the rental guests we have already welcomed to their island home and to those we eagerly will greet later this year and next.  


The Crystal Coast will always be a beautiful place to practice “Coastal Distancing”.  We are so delighted so many families are still choosing to enjoy teleworking and on-line schooling for their children from a spacious cottage or condo by the ocean by booking weekly and monthly stays. 


If this is your first visit to our website, we want to share how Emerald Isle Realty has implemented our COVID-19 response.  From the onset of the pandemic, our highest priority and indeed, our sacred responsibility, is on behalf of the health and well-being of our rental guests, our sales clients, our long term tenants, our homeowners, and our Emerald Isle Realty team.  Our mission has always been to respond to each one of you with the greatest of care and compassion and responding to the pandemic has been just one more way we are truly your friends at the beach. 


Wishing you a healthy and happy vacation! 

Mark and Julia Wax
Owners, Emerald Isle Realty

Frequently Asked Questions

At this time we have not relaxed our cancellation policy for vacations scheduled in 2021.  If you feel you must cancel, our normal re-rent policy is in effect but we will waive our cancellation fee. At any time our state goes into a “shelter in place” order or restrictions are place on short term rentals, we will notify any guests that will be effected by these orders and adjustments will be made to our cancellation policy.

Travel insurance is available to purchase through Red Sky which covers illness and mandatory quarantine. If you have purchased insurance offered by Red Sky at the time of making your reservation and have questions regarding coverage, please call 866-889-7409.

Only you can make the best decision for your family during these unprecedented times. Our reservations agents are here to answer your questions with care and compassion but ultimately, you are the only one that can make the best decision on the safety while traveling during this pandemic.  The telephone number to call to speak to a vacation planner concerning the coronavirus and your reservation is (855) 822-8894.

From day one we have been researching Center for Disease Control & Prevention (CDC) and NC Department of Health and Human Services (NCDHHS) for the best practices to ensure we are doing all we can to protect our rental guests, our sales clients, our homeowners, and our staff from the COVID-19 virus. We are pleased to report that over 80% of our employees have been vaccinated to protect themselves and you from the COVID-19 virus. During the current Delta variant surge we have resumed mask wearing protocols for our staff and in our office.  The good news continues knowing our housekeepers have been intensively trained by VRHP (Vacation Rental Housekeeping Professionals) standards.  Indeed, even prior to 2020 we were already using disinfecting chemicals on hard and soft surfaces that kill viruses which now include COVID-19.  Every surface in the property is being cleaned and sanitized.  For more information regarding Emerald Isle Realty COVID-19 Cleaning Process and Safety Protocols for our housekeepers, view this document.  Our linen is professionally sanitized.  The majority of our properties have opted to implement our No Worries Bedding where comforters or triple sheeting bed coverings are laundered after each stay so you will arrive to freshly sanitized bedding.  All our housekeeping processes will be continuously evaluated as we remain in touch with national experts in our industry.  Our maintenance team, plumbers, HVAC techs and electricians will first triage and troubleshoot any issues you have over the phone.  If they are unable to resolve that issue on the phone then they will be dispatched to the property. Your health and well-being is the highest priority for us. 

Real Estate Sales COVID-19 Update

We are closely following the guidelines from the National Association of Realtors as well as the North Carolina Association of Realtors.  The real estate industry and our lenders and attorneys have developed new protocols for our health and well-being.  Our brokers are working harder than ever on your behalf in these unique times and please reach out to them with any of your questions and concerns.

We are actively showing property while taking strict precautions to adhere to the social distancing guidelines.  The market for beach property is extremely active, buyers are eagerly looking, and we are available to safely show homes that are for sale.  If you are interested in your home being marketed by our team of first-class brokers, please reach out to your agent today.  If you are in the market to buy a home, condo, or perfect lot to build on, please contact us and we look forward to helping you find your dream home at the beach.

We are here for you. This is an exceptional time for all of us. If you have a question about local happenings or new restaurants, let us know. If you are just missing the ocean, let us know! If you’d like an update on our local market, please let us know. Now, more than ever, we thank you. If you are already one of our sales clients, we thank you for your trust, we thank you for your friendship and we thank you for your unwavering support over the years. We sincerely pray that you and your family are well and will stay well. Cheers to making the most of each and every sunny beach day ahead!

COVID-19 Travel Updates

There are no Covid-19 updates at this time.

Additional Resources